Panel Discussion: Improving Social Benefit Delivery through Better Governance and Technology
Panelists in this video:
• Sameer Verma, Managing Director, UPDESCO
• P Uday Kumar, Additional Commissioner, Greater Hyderabad Municipal Corporation, Telangana
• Dr Mukesh Arora, Advisor, Employees’ State Insurance Corporation, Ministry of Labour and Employment, Government of India
• Jai Singh, Assistant Director, Employees’ State Insurance Corporation, Ministry of Labour and Employment, Government of India
• Kabir Shirgaonkar, Director, Department Of Information Technology, Electronics And Communications, Goa
• Aashish Jain, CFCS, Principal Business Manager – Customer Advisory, SAS Institute (India) Pvt Ltd
• C. J. Antony, Scientist-G and Deputy Director General (DDG), National Informatics Centre (NIC), Government of India
• Srikanth RP, Editor, Express Computer, The Indian Express Group (Moderator)
Key Highlights:
[1] Sameer Verma, Managing Director, UPDESCO:
+ Strong SOPs and process standardisation can enable automation of nearly 95% of routine cases, while only a small percentage may require human intervention or discretionary decisions.
[2] P Uday Kumar, Additional...
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