TECH NEWS
Nine Months of Daily Calls: How I Took a Customer From 20% to 100% Customer Satisfaction Index
I was handed a project that was moving from one vendor to my organisation. The reason was obvious: the customer was unhappy with the old vendor’s poor performance. It was an Informatica admin service. The team handled user access, monitored Extract-Transform-Load (ETL) jobs, fixed failures in cron jobs, scheduled