Over 50% of Cognizant’s code is now AI-assisted. Its COO says the technology was never the hard part
Plenty of enterprises can say they have run an AI pilot. Far fewer can say they have rebuilt how they operate around it. Cognizant, one of the world’s largest IT services providers, says it has made that leap in its own business, and that the lesson is less about models than about management.
Rohit Kumar, Senior Vice President and Chief Operating Officer at Cognizant, describes a company that has moved from experimentation to embedding AI across its operations and delivery. In our interview, he put the challenge bluntly. “Honestly, the technology was never the hard part,” he said. “Pilots were easy to start and as easy to stall. What moved us forward was treating AI as a change in how we operate.”
The context matters. IT services firms sit at an unusual vantage point, since their own delivery model is among the most exposed to AI and their clients are...
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