OutSystems introduces AI-led claims intake solution for auto insurers
OutSystems has introduced an agentic AI-based solution for auto insurers to automate the initial stages of claims processing, including incident reporting, evidence collection and roadside assistance, while leaving coverage, liability and payment decisions to human adjusters.
The solution, called Agentic First Notice of Loss (FNOL), connects customer-facing applications and AI agents with insurers’ existing policy administration and claims management systems. It is designed to address fragmented data and legacy infrastructure that can slow down claims processing and create disconnected experiences for policyholders.
The system uses AI agents to collect driver statements, gather third-party information, analyse photographs of vehicle damage and coordinate roadside assistance. It can also check policy coverage and transfer the collected information, including supporting evidence, to the insurer’s claims management system.
However, decisions concerning policy coverage, fault and payment remain with human adjusters. The solution also records agent activity and includes controls governing access to enterprise data and...
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