Outlook Went Down? Microsoft May Owe You Money
Rest assured this week that while Outlook, Teams, and other Microsoft services were flatlining, the company’s billing operations were still firing on all cylinders. Copilot can’t run on air alone, after all. It needs cash.
The silver lining to the week is that, in the light of our global recovery from one of the most debilitating tech outages in recent memory, Microsoft now owes you compensation. And depending on the size of your operation and the degree to which you rely on Microsoft products, the payout could be substantial.
If you have a business relationship with Microsoft—a subscription to a Microsoft 365 Business plan, email hosted on Microsoft Exchange, or perhaps a Teams Premium tier—that relationship is governed by reams of documentation, among them being a Service Level Agreement.
Service Level Agreements, or SLAs, are old hat to large enterprises who use them to hold accountable service providers...
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