OpenText named a Leader in the 2026 IDC MarketScape for Intelligent CCM
OpenText has once again been named a Leader in the IDC MarketScape: Worldwide Intelligent Customer Communication Management 2026 Vendor Assessment, (#US54137426, September 2026).
We believe this recognition reinforces the company’s continued growth and the increasing adoption of its CCM solutions by global leading enterprises.
IDC MarketScape evaluated 13 vendors across the CCM landscape against 30 weighted criteria, spanning current capabilities and future strategy.
The next chapter of CCM goes beyond better-looking communications. It’s about connecting communications to the broader CX ecosystem.
We believe the IDC MarketScape is direct about what’s changed. CCM is no longer competing on who can generate the best-looking statement. We also believe the organizations that get the most out of the next generation of CCM will be the ones who evaluate vendors as partners instead of feature checklists. That includes looking at where CCM fits in the greater customer experience (CX) ecosystem.
Additionally, AI has moved...
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