OpenAI’s Colin Jarvis says enterprise AI is stuck on deployment, not models

Most companies that struggle with enterprise AI are not waiting for better models, OpenAI’s head of forward deployed engineering said on Wednesday. In about 80% of cases, Colin Jarvis said, the problem is deployment. Companies do not yet know how to roll AI out, govern it or prove they can trust it.

Glasgow-based Jarvis leads OpenAI’s forward deployed engineers (FDEs), who work inside customer companies to get its models into production. He spoke to Alex Hern of The Economist at HumanX in Amsterdam.

“I don’t personally feel a lot of pressure to race ahead on model development itself,” Jarvis said.

In the other 20% of cases, customers say the model cannot yet do the job, he said. Those gaps are now narrow and specialist, such as a task in semiconductor design, rather than everyday office work.

What FDEs do

The team started out as mostly software engineers, Jarvis said, because...

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