Only 5.2% of tech leaders are very confident explaining their AI decisions
Companies have spent billions on artificial intelligence, yet most of the decisions that affect their customers are still made without it, and few leaders can explain the ones AI does make.
That is the central finding of FICO’s 2026 State of Responsible AI report, produced with Corinium Global Intelligence and now in its fifth year. Of the 1,004 senior technology, risk and data leaders surveyed, just 5.2% say they are very confident explaining their AI-driven decisions to regulators and customers. More than a third, 37.3%, are neutral or not confident at all. Meanwhile, 71.5% of customer-impacting decisions are still made without AI.
“Most organisations can tell you where and what their AI decided. Far fewer can tell you why,” said Scott Zoldi, chief analytics officer at FICO. He argued that the gap points to missing responsible AI standards and techniques, which in turn limits how willing organisations are to use...
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