Only 13% of CIOs report significant or transformational value from AI: Gartner
Only 13% of Chief Information Officers (CIOs) say their organisations have realised significant or transformational value from artificial intelligence (AI), despite the acceleration of enterprise AI use cases over the past two years, according to Gartner.
The findings from Gartner’s 2027 CIO and Technology Executive Agenda survey, which gathered responses from 2,002 CIOs and technology executives between May and July 2026, indicate that the likelihood of an AI use case succeeding remains at one in five.
The report highlights gaps in AI governance, investment discipline and workforce planning that could prevent organisations from translating experimentation into measurable business outcomes. Gartner identifies a group of CIOs, described as “vanguards”, who deliver better business performance while also reporting high perceived AI value among their CEOs. These leaders are more likely to establish clear criteria for deciding when AI initiatives should progress, be scaled or be discontinued.
“Volume is not value. AI is...
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