One interface isn't enough for enterprise AI
Presented by Oracle NetSuite
Every major technology transition produces a set of assumptions about where the market is headed. The assumptions are often directionally correct, but they tend to underestimate the degree to which organizations adapt new technologies to their own circumstances. AI is following a similar trajectory.
Many current discussions about enterprise AI assume a future in which employees interact with business systems through a common interface. The details vary depending on the prediction, but the destination often looks similar: a conversational system that becomes the primary way people access information, complete tasks, and interact with software.
The history of enterprise technology suggests a more complicated outcome. Organizations rarely adopt new capabilities uniformly because different parts of the business operate under different constraints. A finance team responsible for reporting accuracy, controls, and approvals approaches technology differently than an analytics group exploring operational data. Both groups have different requirements than...
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