On Call: User who handled life-or-death situations struggled with the SHIFT key
personal tech
Novel interpretations of the keyboard made for trouble @ work
ON CALL Welcome to another Friday and therefore to a fresh instalment of On Call, our weekly reader-contributed column that shares your tech support stories.
This week, meet a reader we’ll Regomize as “Roy” who toiled at a company that did work related to tissue donations and organ transplants.
“The on-call duties were a bit hair-raising due to the high stakes involved,” Roy told On Call. “Thankfully, things typically ran well and I didn’t get too many calls in the off hours.”
One call stuck in Roy’s mind, because it involved “an irate lab worker who was having difficulties logging into her workstation so she could get to work.”
Roy started with the usual troubleshooting questions: was the machine connected to the network; were any lights on, and so on.
“She was getting a bit more defensive, so...
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