ON CALL: Custom PC worked in the lab, failed on site – and so did the angry client
PERSONAL TECH
It's amazing what happens when you plug everything in
No week at The Register is complete without a new installment of On Call, the reader-contributed column in which you share tales of the peaks and troughs of the tech support experience.
So let's get going and meet this week's contributor, who we shall Regomize as "Gerald." He took us back to an early moment in his career, when he worked for an outfit that configured Windows 98 PCs as "data collectors" for its clients.
As part of his job, Gerald built PCs and provided field support.
In this story, he built a new data collector, checked that it worked with the usual round of tests, and left it for someone else to install because he had another job to do elsewhere for a different client.
That visit was interrupted by his boss, who Gerald said "reamed me out...
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