Ocado Retail shops around for greenfield tech stack as it looks to agentic AI to deliver
When Ocado Retail formed seven years ago as a joint venture between Marks and Spencer (M&S) and Ocado Group, the new business had to develop a whole tech stack from scratch as it split off from its parent company.
For its first five years of operating, the IT strategy was how to take over running all the core systems from Ocado Group, such as marketing, data warehouse, middleware, and customer contact center. This was a huge undertaking, but it had its benefits for Ocado Retail, mainly being able to shed itself of the old legacy systems and start from fresh with a greenfield environment.
At the same time the business was building up its new tech infrastructure, it also had to move to the Ocado Smart Platform (OSP). While Ocado Group’s other clients were already using this end-to-end online retail platform, Ocado Retail, and hence M&S, were still reliant on...
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