No silver bullet for AI contracts - what buyers need to do instead

Looking at the data coming out of the diginomica network - our community of CIOs - it has been clear to me for many months that there is anxiety around how to approach AI governance and how to protect an organization when new AI services are being deployed. How can organizations protect their data? How can they monitor where AI is being used? Who is responsible if something goes wrong? What protections do you have if something does go wrong? What reasonable action should a buyer expect a vendor to take in the context of rapidly changing environments?

In a survey of the network earlier this year, for example, 65% of CIOs said AI was getting the largest share of their new technology investment this year - and yet just 3 per cent were very confident their governance was fit for the AI tools they were deploying. Equally, 12%...

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