Newgen Software included in Forrester’s B2B customer service solutions landscape
Newgen Software said it has been included in Forrester’s The Customer Service Solutions for B2B Landscape, Q3 2026, a report authored by Laura Ramos that provides an overview of 19 vendors in the market.
According to Forrester, B2B customer service solutions can help organisations improve resolution quality by providing greater context, knowledge and expertise, while supporting customer retention, renewals and account growth. The report also identifies AI and automation as ways for organisations to scale customer service without a proportional increase in costs.
Forrester defines customer service solutions for B2B as technologies that enable companies to serve customers before, during and after a purchase. These solutions address complex service inquiries, collaboration between multiple parties, integration with enterprise applications and communication across channels for cases that can extend over hours, days or weeks.
Commenting on the recognition, Runki Goswami, CMO, Newgen Software, said B2B customer service often involves multiple teams,...
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