New Relic Unveils Knowledge Capability to Power Agents with Real-Time System Understanding
New Relic, the Intelligent Observability Company, today announced New Relic Knowledge, a new platform capability that integrates telemetry and knowledge sources to enhance detection and resolution of issues in the AI era. By fusing real-time telemetry with historical incident data, system changes, and deep operational context, New Relic Knowledge provides the foundational intelligence required for AI agents and engineering teams to understand systems, make decisions, and resolve issues faster. As a result, organizations can mitigate the $76 million risk of median annual downtime by accelerating mean time to resolution (MTTR) to machine speed, turning technical reliability into a measurable business edge.
As organizations adopt AI-driven and agentic operations, the reliability of autonomous systems depends entirely on accurate, real-time system context. Without it, AI agents lack the institutional knowledge needed to correctly diagnose issues or take trustworthy action. New Relic Knowledge addresses this by delivering a continuous intelligence layer...
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