New Relic Report: IT Outages Cost Businesses $74 Million Annually
New Relic, the intelligent observability platform, today released its 2026 Observability Forecast, the industry’s most comprehensive report on the state of observability in the AI era. Surveying 2,575 engineering and IT leaders and practitioners across 24 countries and 12 industries, the report highlights key focus areas, challenges, and trends influencing observability investments. Notably, the data shows that despite the increased use of AI monitoring and AI-assisted observability features, high-impact IT outages are still frequent and costly.
Outage costs remain nearly flat year-over-year
The businesses surveyed lose an annualized $74 million to high-impact outages, with a mean cost of $1.85 million per hour and $30,833 for every minute systems remain down. The annualized price tag is down only slightly from the $76 million annual cost revealed last year. At the same time, high-impact outages remain a regular event, with 36% of respondents saying their companies are hit with one...
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