New Relic Report: AI Governance and Observability in Finance

New Relic, the intelligent observability platform, today released its 2026 Observability Forecast for Financial Services, analyzing the state of observability within the sector. Drawing from 278 financial services IT and engineering leaders and practitioners within a global study of 2,575 respondents, the report reveals that while compliance remains the foremost driver of observability adoption, 22% of financial companies have deployed AI agents in production with zero monitoring. This means that nearly one in five industry companies with live agents have no view into their actions. That blind spot exposes organizations to what the report calls “phantom velocity:” productivity gains from AI that are quietly cancelled out by the downtime and emergency fixes those same systems create.

Given the sector’s strict regulatory exposure, such as the Digital Operational Resilience Act (DORA) taking full effect earlier this year, unmonitored agents are the single highest-risk finding in the report. An unmonitored...

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