Nearly all retailers have now implemented AI, but many are still waiting to see business value
- 97% have implemented AI, but 47% are waiting for meaningful AI ROI to be realized
- 79% say key operation decisions still require manual intervention
- AI could seriously help Q4 shopping habits
New research has claimed even though nearly all (97%) retailers have implemented AI in some form, more than two-thirds (69%) say they only respond to operational problems after those issues have already affected commercial performance, implying that most aren't planning ahead.
As a result, nearly half (47%) are still waiting to see measurable returns on investment from their AI spend, the report from UiPath found.
This comes as many struggle with the same challenges that have plagued AI adoption for years, with 42% still struggling with poor data visibility.
AI adoption is high, ROI is low
A third (35%) of UK retail leaders even continue to blame legacy technology for slowing them down, despite years of studies and reports...
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