Natera’s intelligent appointment scheduling with Amazon Bedrock AgentCore | Amazon Web Services
Booking a phlebotomy appointment shouldn’t be a hassle for oncology patients already managing treatment. Natera’s service, powered by Amazon Bedrock AgentCore, allows a phlebotomist to come to the patient, helping Natera deliver a more convenient experience.
Natera, a global diagnostics company specializing in cell-free DNA testing, wanted to transform their patient experience by replacing manual scheduling calls with something better. Using Amazon Bedrock AgentCore, they built an automated voice agent that allows patients to book appointments through conversation while maintaining the accuracy and compliance standards required in healthcare.
In this post, we share the architecture pattern and design decisions behind the Natera voice scheduling agent built on Bedrock AgentCore. You learn how Natera and AWS designed a real-time voice agent that bridges telephony, foundation models, and backend services using three core architectural principles: a dual-WebSocket bridge pattern, an event-driven latency-masking technique, and a progressive trust model for mid-conversation...
Copyright of this story solely belongs to amazon.com. To see the full text click HERE
