My Ebike Delivery Went Missing. When I Tried to Recover It, I Ended Up in Chatbot Hell

A few months ago, my fiancée and I splurged on a pair of ebikes. We live in an especially hilly area of Atlanta, which is an especially hilly city, and we’d both just gotten bonuses at work, making the nearly $2,000 per bike feel, for a moment, digestible.

We placed our orders online, and days later, my fiancée’s beautiful, feature-rich bike arrived at our door. Mine, bought separately from a different retailer, was delayed, then delayed again, and again.

Finally, one Wednesday evening, I got a text from FedEx confirming that my bike had been delivered to our address and signed for. This seemed impossible, considering that when the text arrived, I was standing in my kitchen, bicycle-less, air-frying a batch of chicken thighs.

I checked outside our apartment; my package wasn’t there. So, I checked my order confirmation, only to learn the bike had been signed for by...

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