Multi-Agent Systems Need a Control Plane, Not Just Better Orchestration
I keep seeing the same agent demo, just with different logos. A user gives the system a goal. One agent plans, one agent researches, another calls tools, and a fourth writes the final answer. Everyone watches the little boxes pass messages to each other, and for three minutes it feels like we are looking at the future of work.
The demo is usually real. That is not the problem. The problem is that the demo tells you almost nothing about what happens once the system is allowed to touch production workflows, real customer accounts, internal permissions, money movement, legal records, or anything with a meaningful blast radius. The first week is usually fine. The second week is when someone opens a Slack thread asking why an agent approved a refund it should never have been able to approve, or why a support workflow sent a customer an answer based on...
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