Mphasis signs £35.4 million agreement with Social Security Scotland
Mphasis has extended its partnership with Social Security Scotland under an agreement valued at approximately £35.4 million to manage and maintain the agency’s core benefits management platform.
The platform supports benefits administration for around 2 million citizens across Scotland, including benefit applications, eligibility decisions and payments. Under the agreement, Mphasis will provide support and maintenance for Social Security. Scotland’s core benefits case management platform, with a focus on service continuity, stability and resilience.
Social Security Scotland is an executive agency of the Scottish Government responsible for delivering devolved social security benefits. Its Social Programme Management (SPM) case management system is used to administer a range of payments, including disability and heating support.
Mphasis said its role will focus on maintaining reliable access to the platform and reducing the risk of operational disruption caused by major incidents or inefficiencies.
“Our ongoing relationship with Social Security Scotland allows us to continue to...
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