Mondelēz taps agentic AI to streamline global order-to-cash operations
Mondelēz International and Accenture are collaborating to integrate agentic AI into the food company’s end-to-end order-to-cash operations, aiming to streamline transaction processing, improve customer service and strengthen cash flow management.
The order-to-cash process covers activities from order placement to payment collection, including credit checks, fulfilment, invoicing and collections. Mondelēz handles millions of transactions annually across its markets and distribution networks.
The companies plan to connect customer service, supply chain and finance operations through AI to streamline workflows, improve visibility and accelerate decision-making. The initiative is expected to speed up payment collections, improve working capital and help teams resolve operational issues faster. It builds on Mondelēz’s global cloud ERP system and process intelligence layer.
“Order-to-Cash is where customer demand becomes revenue, making it a critical driver of customer experience, cash flow and business performance day in and day out,” said Filippo Catalano, chief information & digital officer, Mondelēz International. “Built...
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