Microsoft tosses Teams Live chat into its feature graveyard
Website support widget lasted 18 months before Redmond ended the conversation
Microsoft is killing Live chat in Teams about 18 months after launch as it seeks to "focus investments on newer customer engagement and communication experiences."
The service will be retired on October 5, when customer messages will stop reaching Teams. Microsoft blocked new setups on August 6 and told users to remove the widget from their websites before retirement. Any remaining instances will be hidden afterward.
Live chat was a relatively simple feature available with the Teams versions of Microsoft 365 Business Basic, Standard, and Premium. Companies embedded a chat widget on their websites, and messages from visitors were routed to a support team in Teams. Administrators could specify business hours and assign up to 25 users to handle conversations.
Existing customer data and Teams channels will remain available, but no new conversations, escalations, or interactions will be possible.
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