Microsoft 365 outage underscores enterprise resiliency issues
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Dive Brief:
- Microsoft 365, the company’s cloud-based suite of tools, suffered a global outage Thursday afternoon that persisted into Friday, degrading user access to numerous services and halting business operations for many around the world.
- The company confirmed the outage was not part of a malicious attack or caused by AI agents in an email to CIO Dive, saying it was instead a technical issue that arose during an “earlier network capacity upgrade that surfaced following a recent network change.” The company has been gradually restoring services and said it plans to provide a post-incident report.
- For CIOs, the outage exposes fragility in provider concentration, Gartner analysts said in a Friday research note. “For many enterprises, Microsoft 365 has become the connective tissue uniting corporate identity, endpoint compliance, enterprise security, and AI workflows,” the note said....
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