Meta's Muse AI used human contractors for some calls, including one that ended with a racist remark
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Cutting corners: Meta wants Muse to take everyday chores off your hands, but some of that AI has involved actual people. The company has been testing a human concierge service that lets contractors handle calls for its new personal AI agent, raising privacy concerns among its own employees.
According to Reuters, the experiment was enabled for half of Meta's employees last week, with an opt-out group available. Staff warned that sensitive information could end up with call-center contractors. A Meta executive acknowledged that introducing human operators without clear disclosure was a mistake, and the human concierge feature has been rolled back for now.
There was also an incident that highlighted another potential problem with handing the calls to humans. One employee who asked Museto call an internet and cable provider to...
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