"Mean time to not me" - three views from Dynatrace on the reflex that observability is trying to eliminate
Bob Wambach and I were on a tangent. I'd mentioned 'mean time to innocence' – the shorthand an interviewee used at KubeCon for the org reflex of proving an incident isn't yours before it's anyone else's problem. Wambach came back with a phrase:
Yeah, I used to call that 'mean time to not me', so it was just not my problem, right?
We moved on, but a couple of weeks later, I'm still mulling it over.
Observability spend keeps rising and the tools are getting more sophisticated. But outcomes at platform scale – the version where AI actually assists operations, remediation runs autonomously, incidents get predicted before they land – aren't keeping pace, because something else is in the way. In 1:1 interviews, Bob Wambach, Vice President for Portfolio and Strategy at Dynatrace, Steve McMahon, its Chief Customer Officer, and Paula Lender-Swain, Regional Director for Public Sector UK, each describe...
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