Managing the Algorithm: Who is accountable when AI makes a business decision?
By Dr Kavita Kanabar, Associate Professor, HR and General Management, Vivekanand Education Society’s Institute of Management Studies and Research (VESIMSR)
A loan applicant is turned down by a system, not a person. A résumé is filtered out before a recruiter ever opens it. A delivery app quietly raises its price the longer a customer hesitates. None of these decisions was made, in any real sense, by a human being — yet each one changed a life. That gap between who made the call and who has to answer for it has become the central governance problem of the algorithmic economy.
Artificial intelligence currently lies within the daily machinery of commerce: examining job interviewees, recording credit risk, deciding prices in real time, and triaging consumer criticisms. Executives are inclined to appreciate these AI-enabled systems as tend to praise these systems as propellors of speed and reliability, devoid of exhaustion and inconsistency...
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