Managers are using AI to write performance reviews – and it shows

ZDNET’s key takeaways

• Managers are increasingly using AI to give direct reports feedback.
• How employees are receiving that is a mixed bag.
• AI fills a support gap in conversation prep.

As AI use ramps up at work, where are the pros and cons, and for whom? New research from professional development firm Highwire shows where AI has entered the feedback loop — and where it’s both a potential problem and a solution for employee development.

Highwire surveyed 1,034 corporate employees on how AI is infiltrating manager-employee relationships. It found that 78% of managers reported using AI to “help draft, edit, summarize, or inform feedback or a performance review” in the last year. Most of those managers, perhaps unsurprisingly, noted that AI sped up the process of prepping that feedback (Highwire told ZDNET it did not ask managers what else they noticed about using AI).

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