Making AI an organisational capability, not just a technology initiative
By Gagan Bihari Satapathy, Chief Information Security Officer (CISO), iServeU
Artificial intelligence has moved beyond the experimental stage. Now, it is influencing product design, customer experience, risk management, and decision-making within the organization. As AI adoption accelerates across organizations, companies face an important question: Who should own AI?
Is it the CIO, considering that it is technology? Is it the CTO, since it drives innovation? Is it the CMO because AI drives customer engagement? Or should it have its own office?
The reality is that AI is too pervasive to be confined to a single department. Restricting it within the confines of one department usually restricts its capacity. Companies which gain the most out of AI are the ones who understand the fact that AI is a cross-departmental capability with shared ownership and governance.
AI Is a Business Capability, Not Just a Technology Initiative
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