Major glitch in Matrix as UK government projects watchdog rates shared services cluster red
public sector
Nine-department ERP overhaul judged unachievable without urgent action
The UK government has admitted that two major planks of its multibillion-pound shared services strategy are in serious trouble.
Matrix, a project that involves moving nine government departments to shared ERP and HR systems, has been rated red by the National Infrastructure and Service Transformation Authority (NISTA), which monitors the planning and delivery of major government projects.
This rating means the project has "major issues" with its schedule, budget, quality, or delivery of benefits, and the problems "do not appear to be manageable or resolvable" at this stage.
Matrix is just one of five clusters the government is betting will save £4.3 billion by migrating a total of 17 departments and 300 arms'-length bodies onto shared tech platforms.
The NISTA report for fiscal 2025-26 says the rating reflects "a number of material issues" identified during project planning.
In 2024, Matrix...
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