‘It feels almost sick to me’: Meta deleted 20 years of memories belonging to one woman — then its AI closed her case without letting her appeal
- Meta closed a woman’s Facebook and Instagram accounts with no warning
- The closed accounts contained 20 years’ worth of ‘digital memories’
- The woman couldn’t contact a human and was forced to use AI chatbots
What would you do if you lost your Facebook and Instagram accounts along with all of the photos, posts, and memories they contained? That’s the prospect faced by one unfortunate woman — a situation made even worse by the actions of Meta’s AI chatbots.
When Jasmine Ault checked her phone in the middle of the night, she was greeted by a notification saying her Facebook and Instagram accounts had been permanently disabled, taking 20 years of personal data and contacts with them.
Ault attempted to contact Meta to rectify the situation, but found herself passed from pillar to post and unable to secure a resolution. In fact, Ault found herself completely shut out by Meta’s...
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