‘I just got hacked’ — What Play Store reviews reveal about people's VPN expectations
A VPN isn't a silver bullet. It can’t guarantee total security or anonymityonline. Instead, it is a tool that allows you to hide your browsing data from your internet service provider (ISP), adopt a virtual IP address, and access geo-restricted content.
However, there are still a lot of misconceptions about what a VPN can and cannot do — a problem made worse by the exaggerated marketing claims pushed by some VPN companies.
Given that, it’s unsurprising that when we analyzed nearly 30,000 Google Play Store reviews, a clear trend emerged: a lot of people aren’t getting the privacy and security protection they thought they were paying for.
In part, this stems from users misunderstanding what a VPN does. But it also shows that the industry needs to do a better job of setting realistic expectations.
On the whole, people are satisfied with their VPNs. Across our full dataset, just...
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