Louise Leavey is transforming DUAL UK in three horizons
As Director of Transformation, Change and Control, Louise Leavey has the scope and responsibility to change end-to-end processes at DUAL UK, a global managing general agent (MGA) insurance provider. It is exactly the type of role Leavey enjoys. She is no stranger to these pages and has led the modernization of business processes and the deployment of technology as part of that program at major firms such as Spec Savers, fellow insurance firm Aviva, and before DUAL, Metro Bank.
Leavey sat down with diginomica to explain the transformation and its potential at DUAL UK, a business she joined in January 2026.
Founded in 1998, DUAL is a relatively new boy in London’s historic insurance industry. The firm has 27 product lines for 70 different lines of insurance that are available in 22 countries and records $3.2 billion in gross written premium (GWP). For UK readers, they may recall the A-Plan...
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