TECH NEWS

Localization is the missing test for voice AI

The Voice AI Agents market is growing exponentially. The industry is projected to grow from $2.4 billion in 2024 to $47.5 billion by 2034, while Gartner predicts that by 2028, 70% of customer service journeys will begin with a conversational AI interface.

For global brands, the appeal is obvious. Voice AI offers the potential to deliver consistent, scalable customer support across markets, languages and time zones.

But there is a risk that voice AI will face the same issue faced by outsourced customer service centers, where differences in language and culture create a disconnect and frustration between the brand and customer.

Group CTO at Konecta.

As voice AI advances, language may become less of a barrier. But speaking the same language is not the same as understanding someone.

It’s just one part of the puzzle. Customers bring accents, habits and cultural expectations to every interaction, and they expect support to...

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AI Agents Are About to Flood the Workforce. No One’s Ready for It

OpenAI agents scanned a UN statistics site 16,500 times, researcher says

Istanbul Ignited by Slush’D returns with 3,000 attendees and 600 investors

TakeMe2Space to launch AI computing satellite on SpaceX rocket on 1 October