Liberty Mutual, Travelers discuss when not to modernize
CAMBRIDGE, Mass. — If CIOs need a use case to convince businesses why modernization is a critical investment, they got it with AI. Today, old-school infrastructure can slow data- and compute-hungry enterprise AI ambitions.
But building the modernization roadmap can be tricky for technology executives, who must balance what processes to upgrade now while keeping legacy systems operational — and all of it in budget. Sometimes, the best plan of action is to determine what not to modernize.
To help ease decisions, Liberty Mutual Insurance puts the focus on key metrics and the outcomes that a modernization effort can yield, said EVP and Global CIO Monica Caldas, speaking during a panel at the 2026 MIT Sloan CIO Symposium.
“We did a technical debt radar as an example, to understand what we need to do now, versus what we need to monitor versus what is stable,” Caldas said. The framework includes...
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