LexisNexis blames outage on ‘unusual server activity’
LexisNexis pulls three services offline after suspicious server activity
Customers say issues began Wednesday and still not resolved
LexisNexis took its Diligence, Metabase API, and Newsdesk services offline last week after detecting "unusual activity on servers that are hosted and managed by a third-party vendor."
Non-public customer communications penned by Todd Larsen, president of Nexis Solutions, and seen by The Register, said the company took the decision to protect customers by "containing the issue at its source" and "disconnecting from those third-party systems."
"While this decision resulted in those applications going offline, it was the right step to take to ensure the integrity of our own environment and protect our customers and data while our investigation continues," said Larsen.
"Our investigation is ongoing, and we are working with a preeminent cybersecurity forensic firm on review and remediation."
Customers told us the outage began on Wednesday and remained ongoing.
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