Leaks Show That Meta’s New AI Agent Relied on Real People to Make Calls
To quote George Santayana, “Those who cannot remember the past are condemned to repeat it.” So why does it so often feel like Big Tech has such a short memory?
The latest hiccup comes from Meta. In mid-September, it rolled out a beta test of a feature for its brand-new Muse AI agent that would place calls to businesses to complete tasks for you, like making reservations and appointments.
According to reports by Reuters and 404 Media on Tuesday, however, this allegedly autonomous agent could route these tasks to a trained human concierge in call centers — without disclosing it was doing so in advance.
On Sept. 16, Principal Engineer Ryan Fox at Meta’s Superintelligence Labs, announced the beta release of Muse’s outbound call feature and posted a request on X for feedback, noting that “phone calling” was one of the top requests from users.
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