Leading human-AI agent workforces - are agent managers the answer?
Beyond a few tech companies, the deep integration of AI agents into workplace processes and decision-making is still far from widespread.
But before they get that way, it makes sense to consider and address one of the key challenges in going down such a route: how to effectively roll out and manage hybrid human-AI agent workforces.
Rick Rider is Senior Vice President of AI Innovation at cloud-based enterprise software provider, Infor. He believes that the biggest difficulties in getting the implementation element right are psychological and organizational rather than technical. As such, he has noticed three areas in which companies consistently mess up:
First, treating this as purely as a personal productivity play. People get excited that they can produce better documents or find answers faster but that alone doesn't move the business. The real value shows up once this gets pushed into business processes, things like pricing strategy, vendor...
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