Lawsuit brought by former store operators missing from Vodafone results
Former franchise operators claim telco unfairly cut commission and other payments
Vodafone has not listed a potential liability in its 2026 financial results stemming from a legal claim by franchise operators who allege they were harmed by company-imposed business decisions.
The Fairer Franchise campaign group represents 62 current and former Vodafone franchisees, who are bringing an £85 million($115 million) High Court claim, alleging the telco unilaterally cut commissions and overhauled the way it compensated them for operating Vodafone-brandedstores, often without consultation.
The claimants, some of whom are former employees of Vodafone,say they were encouraged to invest heavily in Vodafone stores after the firm establisheda franchise program in mid-2017. This expandedto around 400 branches, 183 of which were operated by the claimants in thecase.
Vodafone is alleged to have repeatedly and unilaterally cutthe commissions paid to franchisees for sales of its products and services, particularlyfrom July 2020 onward. The group also...
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