Kyndryl unveils agentic AI capability that proactively prevents IT outages and accelerates recovery for enterprise customers

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Kyndryl unveiled a new patented capability in Kyndryl Bridge, the Company’s Al-powered, open integration platform, that is enabling customers to automatically detect and resolve IT risks before they escalate into business-impacting outages.

Kyndryl’s prediction and prevention capability has been deployed on Kyndryl Bridge and is providing AI agent-assisted support to the more than 1,400 customers using Kyndryl Bridge. Kyndryl Bridge generates more than 16 million AI insights each month, has demonstrated a reduction in IT incidents by up to 50% and drives an aggregate $3 billion in annual customer savings from avoided impact events and planned maintenance costs.

“By embedding AI agents in Kyndryl Bridge for proactive risk detection, we are transforming IT operations from reactive outage recovery to proactive, evidence-based prevention,” said Xerxes Cooper, Global Leader, Kyndryl Delivery. “Correlating millions of observability signals across applications and deep infrastructure helps our customers see and resolve issues before they ever feel...

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