Kotak Life partners with DEPT to build AI-powered digital platform
Kotak Mahindra Life Insurance Company has partnered with global digital consultancy DEPT to accelerate its digital transformation, with a focus on building a next-generation, AI-enabled digital platform ecosystem for more personalised customer experiences.
The partnership will focus on strengthening the agility, intelligence, and scalability of Kotak Life’s digital engagement platforms as the insurer looks to integrate artificial intelligence more deeply across its customer-facing and operational ecosystem.
As part of the initiative, Kotak Life plans to transition its customer-facing digital assets to a cloud-native, headless architecture powered by Adobe Experience Manager (AEM) Cloud Services. The architecture is expected to provide greater flexibility in managing digital experiences and support the insurer’s broader plans to integrate AI across its life insurance value chain.
Sourabh Chatterjee, Chief Technology Digital Transformation Officer, Kotak Life, said the insurer is placing customers at the centre of its technology strategy as AI reshapes customer experience.
He...
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