Knowledge 2026 - CEO Bill McDermott says AI intelligence is commoditizing, but chaos is coming
ServiceNow today announced an expansion of its AI Control Tower and Autonomous Workforce products, where it outlined how the platform's AI execution and governance capabilities are extending into every business function. The company's acquisition strategy in recent months is now showing up comprehensively in the product portfolio - Moveworks for the 'agentic front door' and Veza and Armis for its security and risk agenda. And CEO Bill McDermott took to the stage this morning to deliver his first mainstage keynote of the week, where he sought to ground these products in terms that he hopes will resonate with C-suite buyers.
Before he got to the products, McDermott outlined how he views the current macro context. Whilst some argue about job displacement due to AI, he offered a different position - that the global workforce is aging, birth rates are declining, and the world is facing a labour shortage...
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