iPhone Duo screens are already cracking: What buyers need to know

ZDNET’s key takeaways

• Some iPhone Duo inner screens are failing at the hinge within hours of unboxing.
• The cause is unknown, but identical damage points to a faulty batch of hinges.
• If yours fails, document it, don’t accept blame, and choose refund or replacement.

What’s happening?

Owners are seeing bright white lines appear on the display, sometimes within a few hours of ownership. And all the damage being reported seems to be the same — one or more bright lines running across the right-hand side of the display about a third of the way up, with a secondary line along the middle.

What’s causing it?

Bottom line: We don’t know, but there are some well-informed guesses out there.

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