iPhone 18 Pro Max can’t call or text on AT&T? Apple will replace it for free
ZDNET’s key takeaways
- Some iPhone 18 Pro Max users on AT&T are losing cellular service.
- Apple said two updates can help prevent the issue.
- Affected phones require a free hardware replacement.
If your iPhone 18 Pro Max has lost service on AT&T and is unable to make calls, send texts, or even use mobile data, two new software updates won’t be enough to get it working again. But Apple will replace the phone for free.
A couple of weeks ago, iPhone 18 Pro Max owners on AT&T began reporting they had lost cellular service. AT&T initially directed customers to install iOS 27.0.1 “immediately,” warning the problem could prevent calls to 911.
Also: iOS 27.0.1: Apple fixes annoying iPhone 18 Pro restart issues
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Apple has now confirmed to ZDNET that an issue affecting “a small number of iPhone 18 Pro Max users” on AT&T’s network may cause their...
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