IoT gadget maker AcuRite shares reasoning for killing customers’ favorite app
Keeping both apps not “sustainable”
Online complaints suggest that AcuRite has customers who are content with My AcuRite’s capabilities. However, maintaining the app long-term isn’t sustainable for AcuRite, Bovee said.
“The technology behind My AcuRite is obsolete and can no longer be maintained,” he said.
AcuRite is declining to maintain two apps in order to save money but also due to “long-term supportability,” the executive said.
“Even if [My AcuRite] continues to function for many users, the underlying systems require ongoing maintenance, updates, hosting, monitoring, security support, and compatibility work as phones, operating systems, cloud services, and third-party integrations continue to change,” Bovee said.
New online dashboard coming
As AcuRite announced the end of its first app, it also removed the online dashboard that let users manage their devices through a web browser.
“Because the web dashboard, mobile app, cloud services, and device connections were all tied to the same...
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