Intentional enterprise systems will mark the real shift to agentic operations
By Deepak Visweswaraiah, SVP and MD, Pegasystems India
Agentic AI, in my opinion, has also started on the trajectory that AI did when it was first introduced. It has become overhyped without considering its real process and the results that it can bring when deployed intentionally. Most enterprises today have deployed agentic AI across their operations, they have proof of concepts, running pilots, and agents performing tasks. However, even with multiple agents deployed, the result has been underwhelming. The work largely remains disconnected coupled with rising costs, inflated risk, inefficiency, and frustration. Why? Silos.
There is no intention, no governance, no workflow decisions, and no KPIs. Industry reports have also confirmed that most organisations are still in the experimentation or piloting phase, and nearly two-thirds of organisations have not even begun scaling AI across the enterprise. The underlining factor here is that this gap is not a technology problem, but...
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