Instagram's AI Chatbot Gave Away a Bunch of Accounts to Hackers

Meta has since fixed the exploit, but it's yet another example of AI doing it worse than humans.

3 min read

You may have heard that some notable Instagram accounts were hacked over the weekend. Barack Obama's White House account was arguably the biggest among them.

What you may not have heard is that the hackers didn't have to try very hard: Meta's AI customer support chatbot essentially handed the accounts over.

According to 404 Media, hackers simply had to request that Meta's AI support assistant chatbot change the email address associated with the targeted account. Hackers then tricked the bot into initiating a password reset without requiring identity verification. The AI then sent an access code to the hacker's own email address, which the hacker copied into the chat. This prompted the AI to display a "Reset Password" button, which was then used to modify the password and...

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