Inside the next phase of India’s digital economy: How Swiggy, Tata Steel, HDFC Bank and NPCI are putting Agentic AI to work
For two years, enterprise AI has summarised, drafted and recommended, then left a human to take the next step. Agentic AI removes that step. An agent interprets intent, reaches into enterprise systems, reasons across multiple steps and executes within defined limits.
In India, that shift is moving from pilot to production, and the early evidence suggests the real disruption is not to productivity but to how software is used at all.
The app becomes optional
In January 2026, Swiggy connected Food, Instamart and Dineout to AI assistants through the Model Context Protocol. Assistants such as ChatGPT, Claude and Gemini can now search, compare, build carts, apply offers, place orders, track deliveries and book tables. Instamart was positioned as the first quick-commerce platform globally to integrate MCP, with 40,000-plus SKUs exposed. Authentication runs on OAuth, so credentials never pass to the agent.
The strategic point: the AI becomes the interface, and...
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